Shipping Policy
Last updated on March 4, 2024
At BDH Creative, we are committed to delivering high-quality products to our customers while providing transparency about our shipping processes. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
Order Fulfillment and Processing Time
Orders placed with BDH Creative typically take (0-1) business days to fulfill before they are shipped out. The exact processing time may vary depending on the product and its availability. Once your order has been processed, it will be shipped out promptly.
Shipping Timeframes
The shipping time for your order depends on your location and can be estimated as follows:
Free Shipping List:
- Canada: 3–4 business days (Monday through Friday)
- Shipping Cost: Free
Please note that these are estimated delivery times, and actual delivery may vary based on factors beyond our control, such as customs clearance and local postal service efficiency.
Shipping Origin
We work with a trusted print-on-demand dropshipping provider, which has facilities worldwide. Your order will be fulfilled and shipped from the facility that can handle it most efficiently based on your location.
Customs and Duties
For international orders, an additional customs and tax fee may be applied by your local customs office. This fee is beyond our control and is the responsibility of the customer. Customs policies vary from country to country, so we recommend checking with your local customs office to determine if duties and taxes apply to your purchases.
Delayed or Missing Shipments
If your order should have arrived by now but has not, please follow these steps before contacting us:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Contact your local post office to inquire if they are holding your package.
- Consult with your neighbors to see if the courier left the package with them.
If you’ve verified that the shipping address is correct and the package is not with the post office or neighbors, please reach out to us at [email protected] with your order number.
If a mistake was found in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Tracking Your Order
Once your order is shipped, you will receive a tracking link via email. If you have any questions or issues regarding tracking or your shipment, please do not hesitate to contact us at [email protected]
I still have not received my order
If your order hasn’t arrived within the estimated delivery time, please contact our customer support for prompt assistance.
The items received are incorrect or are defective
In the rare event of receiving incorrect or defective items, reach out to our support team immediately for a resolution. We’ll ensure replacements or refunds as necessary.