Questions and answers
Last updated: 6 October 2026
How long does delivery take?
Your piece is printed to order in 2 to 5 business days, then shipped. In the United States that is usually 6 to 11 business days from order to door; Canada 5 to 11; other countries are in the table on our Shipping page. The checkout shows the time for your country before you pay.
Is shipping free? Where do you ship?
It is free on orders of $50 or more. Below $50 you pay the real carrier rate for your country, shown at checkout before you pay. We ship to 221 countries and territories; the checkout only lists places we can deliver to. See the Shipping page for the few places we cannot reach.
Will I pay customs or import fees?
Maybe. If your order is printed in a facility in another region, your country might charge handling or customs fees on delivery. They depend on your country and the order value, and they are not part of our price.
What currency are the prices in?
US dollars. If your card is in another currency, your bank converts it when you pay.
Can I return or exchange it if the size is wrong?
No. Each item is made only for your order, so all sales are final, including for the wrong size. Check the size guide, and if you are between two sizes, ask us before you order.
What if my order arrives damaged or wrong?
Write to us within 14 days of delivery with your order number and clear photos. We replace it at no cost, or refund you if a replacement is not possible.
Can I change or cancel my order?
Yes, within 2 hours of buying. After that it is already being made. Write to us right away with your order number.
How can I pay?
With a credit or debit card, or with PayPal. You do not need an account: you can check out as a guest.
Who is behind BDH Creative?
BDH Creative is a brand of BDH Collective Inc., based in Montreal, Quebec, Canada. Every design is original BDH Creative artwork, printed to order.
Do you do custom orders or collabs?
Yes, tell us what you have in mind through the contact form.
How do I contact you?
Email [email protected] or use the contact form. We reply within 1 business day.
